Technology Support Specialist II

As a Technology Support Specialist II, you would be responsible for providing support to the office by
resolving desktop, notebook, and remote computing issues, as well as the installation and maintenance
of Firm PC and notebook computer hardware and software. Other key responsibilities include:
 Setting up and providing support to desktops, notebook systems, hardware, and
customer-related services; providing support to printers, Multi-Functional Devices (MFDs),
and PDAs including configuring and troubleshooting
 Providing assistance to end users for firm-approved applications using a variety of
different methods, including: Microsoft 365, Outlook, iManage, ChangePro, Metadata
Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as
deemed necessary
 Performing regular maintenance on PC equipment such as desktop and notebook
computers, printers, monitors, and peripheral hardware; also scanning computers for
viruses
 Troubleshooting and resolving problems involving hardware, systems software, and
applications software; troubleshooting a variety of symptoms in order to diagnose the
actual problem
 Maintaining conference rooms to use technology services (e.g. presentations, network
connections, and audio/visual); performing daily checks of conference rooms to ensure all
equipment is working properly

About you
We’d love to hear from you if you:
 Display knowledge and proficiency in various remote communication methodologies,
including Remote Desktop Services, Microsoft Authenticator, and VPN
 Demonstrate the analytical skills needed to troubleshoot a variety of symptoms,
diagnose problems, test, recommend, and implement solutions to technology problems
 Possess well developed and professional interpersonal skills and the ability to interact
effectively with people at all organizational levels of the Firm

And have:
 A Bachelor’s degree in Computer Science or Information Systems or equivalent
experience
 A minimum of three (3) years of technology support experience with PC
hardware/software, with experience working with remote communications hardware
including wireless routers and network interface cards
 A minimum of two (2) years of related experience working with notebook computers
 Microsoft Office Specialist Certification, preferred but not required