Technical Support Analyst-Chicago

Chicago, Illinois
Job Type
← return to listings



The Technical Support Analyst provides first and second level technical support to Inventus internal customers ensuring that all support conducted over the phone, via email and through remote control software is accurate, timely and tracked properly through our ticketing system. This position is responsible for problem analysis, documentation, resolution, and escalation. This position reports to the Director of IT Operations and is based in our Chicago office (this is not a remote position).

Monday– Friday
11am – 7pm

Duties and Responsibilities

  • Provide world-class desktop support both desk-side and remotely (via phone and remote desktop access) in line with department procedures and SLA’s
  • Identify, analyze, isolate, troubleshoot and provide detail resolutions of complex technical issues
  • Rollout, rebuild, upgrade and maintain hardware (desktops, laptops, printers, etc.) software and Peripherals
  • Maintain a library of associated materials for all equipment, processes and procedures supported by the company
  • Contribute to the planning and implementation of multiple projects
  • Track and report project deliverables using appropriate tools
  • Identify user technology needs
  • Maintain software and Hardware inventory tracking
  • Lifting/moving servers and other IT Equipment
  • Participate in on-call rotation

Skills and Specifications

  • Extensive customer service experience a must
  • Strong MS Office skills required
  • Team player able to effectively interact cross-functionally with a variety of individuals with different competencies and backgrounds
  • Self-propelled work ethic with ability to stay on task and focused with minimal supervision
  • Willingness to work on a flexible work schedule, and travel as the job requires
  • Exceptional communicator, both written and oral
  • Ability to handle multiple projects simultaneously
  • Strong attention to detail and organization
  • Technical problem solving, project management, dependability, initiative and professionalism are of the utmost importance
  • ITIL experience required
  • Extensive knowledge of Win 7, Win10 is required
  • System Administration – Understanding of Active Directory and MS Exchange / Office 365 is required
  • Networking and System Administration – Understanding of network switches, routers, and firewalls is required
  • Network Monitoring Tool experience a plus
  • Hyper-V and/ or VMWare experience a plus
  • Windows Server experience a plus

Education and Qualifications

  • Bachelor degree or equivalent work experience
  • 5+ years of previous support experience
  • Legal/eDiscovery experience a plus

← return to listings