The Senior Finance & Operations Systems Engineer is responsible for the day to day management and support of various enterprise solutions in close collaboration with other IT teams. This individual is the main point of contact for the business around technical issues and support, and will partner with our customers in ensuring the health and consistent growth of the systems they are responsible for. 

We are seeking a dynamic, high-performing individual who demonstrates a strong aptitude for learning new technologies. This individual possesses excellent communication skills, with the ability to work independently and drive successful delivery of innovative solutions to the business. Additionally, this individual should be highly organized, accountable, and demonstrate a strong commitment to delivering client service excellence. 

In this capacity, the Senior Finance & Operations Systems Engineer will: 

• Support and drive forward enterprise applications and platforms such as EIS, Intapp Time, Emburse, eBillingHub, Elite 3E including Design Gallery, Proforma, and Star Collect, Amex Travel and OfficeSpace; 

• Lead application implementations, upgrades, enhancements, troubleshooting, and roadmaps; 

• Develop in 3E IDE and Design Gallery; 

• Conduct development activities including analysis and solution design along with hands-on development across application layers; 

• Direct oversight and management of various solutions as assigned; 

• Act as subject matter expert for those systems and provide technical support as needed. Ensure the health and stability of all solutions owned; 

• Monitor, track, and report on performance and capacity. Responsible for capacity planning; 

• Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above; 

• Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts; 

• Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers; 

• Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff; 

• Adhere to and participate in the Firm’s Change Management process; 

• Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications; 

•  Collaborates in the creation and use of training and QA materials and activities for applications supported; 

• Provides coaching to junior analysts on trouble shooting and best practices; 

• Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid; 

• Work with product vendors and procurement; 

• Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities; and 

• Work with QA on test scripts, procedures, and remediation. 

Proficiencies: 

• Advanced 3E or Aderant support; 

• Advanced knowledge of Elite 3E accounting/billing systems; 

• Knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations; 

• Knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations; 

• Knowledge of SQL Server, SQL development/queries, and reporting tools especially Power BI; 

• Intermediate knowledge of system integrations including APIs, web services, FTP, and database to database; 

• Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA; 

• Familiarity with security best practices and procedures; 

• Familiarity with data governance best practices and procedures; and 

• Familiarity with related IT departments such as infrastructure, desktop, service desk, development, operations, and telecommunications. 

Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related (strongly preferred) or equivalent work experience; 

• Working knowledge of legal technology solutions preferred; 

• At least 7 years of general IT/systems work; and 

• At least 5 years’ experience supporting Elite 3E or Aderant, preferably in a professional services or legal environment.