The Senior Business Analyst is responsible for working with the firm’s attorneys and administrative departments to understand client/firm needs and define and document business processes and software requirements for technology solutions.
PRINCIPAL DUTIES AND RESPONSIBILITIES*
- Identify opportunities to use technology to impact practice and administrative department strategy and performance.
- Identify sources of advantage and look for opportunities that anticipate and satisfy changing needs.
- Identify new product and service offerings, which may create unique, innovative and high-value solutions.
- Understand the firm’s processes and technology capabilities and assess client needs.
- Work with the practice and administrative departments to define and validate system requirements.
- Prepare functional specifications that can be used by Technology Services to buy or build solutions.
- Oversee all aspects of the design, development and implementation of projects, including gathering and defining project requirements.
- Monitors project milestones and critical dates to identify potential jeopardy of project schedules. Identifies ways to resolve schedule issues. Keeps management aware of the situation. Manages any effects on related projects.
- Utilize established project standards, procedures and quality objectives.
- Lead cross-functional business process re-engineering teams and continuous improvement efforts.
- Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
- Create functional requirements and use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
- Conduct formal review with business sponsor at the completion of the program and each related project to confirm acceptance and satisfaction.
- Develop and maintain a productive working relationship with program sponsors, vendors and key clients.
- Ability to understand a user’s business needs and translate needs into technology specific requirements.
- Applies knowledge of the user’s functions and processes to develop business case and business requirement documents.
- Demonstrates flexibility within a variety of changing situations while working with various individuals and groups.
- Builds both formal and informal professional networks. Maintains and extends networks within, across and external to organizational boundaries.
- Expresses technical and business concepts, ideas, opinions, and conclusions orally and in writing.
- Listens attentively and reinforces words through empathetic body language and tone.
- Assesses the scope and potential impact of an issue or opportunity. Uses business criteria and values to evaluate alternative courses of action. Makes a timely choice based on the options and information available.
- Accomplishes own work and overcomes setbacks.
- Makes sound decisions, takes calculated risks and takes responsibility for actions regardless of outcome.
- Uses an understanding of business functions to analyze and propose technical strategies for the business. Assesses benefits, risks, and costs.
- Identifies and acts upon opportunities for continuous improvement.
- Demonstrates personal commitment to change through actions and words.
- Creates relationships with vendor and/or alliance partners to ensure smooth workflow and meet external and internal client needs.
- Applies knowledge of software life cycle phases of requirements analysis, solution design, development, testing, deployment, and decommission to technology solutions.
- Bachelor’s degree in related field, specialized training or equivalent work experience.
- 5 –7 years of relevant technology and business work experience.
2 – 4 years of experience managing projects.
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