Senior Applications Analyst
DEPARTMENT: Technology Services
REPORTS TO: Enterprise Applications and Engineering Manager
FLSA CLASSIFICATION: Exempt
This position is available in any of the following office locations – DC, NY, BOS, CH, LA or SF
The Sr. Applications Analyst, under the direction of the Enterprise Applications and Engineering
Manager, will serve as the senior product specialist for the firm’s legal application set. Collaborating
with other IT peers and vendors, this individual will define, configure, and work to implement the user
experience as it relates to the end-user computing environment. This role will be a member of the firm-
wide Applications & Infrastructure team serving as the go-to subject matter expert for vendor
applications that are used by the firm on a daily basis. The Sr. Applications Analyst will be responsible for
maintaining the application portfolio for upgrades, configurations, and documentation.
PRINCIPAL DUTIES AND RESPONSIBILITIES*
Applies systems analysis techniques and procedures including consultation with users and
leadership in formulating system requirements. Including, but not limited to, researching
current or new technologies that address established requirements, advising users and
management on available options, identifying and reporting on the implications of installing
new or modifying current systems or configurations, and performing project management of
application rollout projects.
Design the user experience for the firms end-user computing environment. Including, but not
limited to, Windows 10, Microsoft Office 365, Litera application suite (Forte, Metadact,
Compare, DocXtools, Numbering, etc.) or similar products, Adobe Product Suite, and other legal
Experience managing and supporting iManage Work including the following areas:
o Work 10 and iManage Cloud
o Users, groups and roles
o Workspace design and management
o Client deployment and configuration
o Imports/exports, legal holds, and ethical walls
o Security Policy Manager
o 3rd party tools and integrations (ex. Litera CAM)
o Leveraging PowerShell and iManage REST API to perform basic reporting and
Collaborates with other IT staff, leads the planning, testing, and rollout of software upgrades as
well as new system implementations within a Microsoft environment.
Performs configuration management of firm applications.Provides oversight and backup support
for regular maintenance of applications.Ensures preventative maintenance activities is regularly
planned and implemented.
Develop and maintain test plans for various applications.
Present technical data to business stakeholders to help drive business decisions
Act as point-of-contact for external vendors as it relates to support escalations and project
initiatives (rollouts and upgrades)
Contributes to and maintains technology support knowledgebase where appropriate.
Provides escalated software support and problem-resolution to computer system users.This will
include working closely with Technical Support (Help Desk) personnel to research, resolve, and
document problems and their resolution
Performs routine analysis, reviews existing processes/procedures/technologies and provide
suggestions to streamline and optimize the environment
Creates and updates documentation where appropriate
Completes special projects on various technologies as needed.
Strong knowledge of the Microsoft Office suite and customization options
Strong knowledge of software applications and customization tactics
Strong knowledge of legal applications and how they integrate in the legal desktop
Excellent interpersonal skills including telephone skills, verbal and written communication skills,
active listening and customer care.
Communicates effectively in person and in writing, with the ability to translate technical
concepts to non-technical people
Ability to communicate clearly and work effectively with internal clients, firm leadership, peer
team members, and outside vendors
Strong troubleshooting knowledge with skills in decision making and strategic thinking
Organized and consistently executes tasks effectively and efficiently
Bachelor’s degree required or equivalent experience in lieu of degree
Relevant vendor certifications, such as Microsoft Office Specialist, preferred
5+ years of supporting and managing a broad portfolio of legal applications
5+ years of designing application configurations, upgrade processes, and supporting
3+ years of supporting internal escalation and troubleshooting of applications
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