Principal eDiscovery Engineer (National Remote Opportunity)

Location
chicago, Illinois
Job Type
Full-time
     
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Description

Principal eDiscovery Engineer

 

Our client is a pioneering eDiscovery infrastructure specialist delivering performant, scalable, fault tolerant environments for all eDiscovery platforms. We work with corporations, leading law firms, government agencies, and independent resellers/hosting companies to quickly and strategically implement large-scale eDiscovery networks, as well as troubleshooting and perfecting existing systems. Employing a modular framework that has been tested and perfected over a decade of R&D, environments can be customized to individual client needs, budgets and requirements. The best practices developed by our client have become the standard for global eDiscovery systems, driving productivity, profits and peace of mind throughout the industry.

 

RESPONSIBILITIES

Our Client “Seniors”, as we call them internally, are a small, elite group within the Our Client team. Using their insanely diverse skillsets, the Principal eDiscovery Engineers serve as the foundation for the environments and support we provide to our global customer base. These skilled engineers must commit to becoming experts in the architecture, administration, and performance of our proprietary Our Client Core Kits, modular systems that are specifically designed for eDiscovery environments. In addition, they must possess high-level knowledge of eDiscovery applications including Relativity, LAW, and/or Nuix, plus experience with storage, networking, virtualization, databases, and pure Microsoft abilities. Successful team members deliver out-of-the-box thinking, superior problem-solving skills, the ability to multitask, and a desire for clear and efficient communications. The “Senior Group” has spent a decade training and building upon our successful foundation, and is looking for an enthusiastic, knowledgeable, and experienced engineer to become a core member of our fast-growing team.

 

KEY JOB FUNCTIONS

  • Understand the process for real-time implementation and support of eDiscovery applications and correlative
  • Develop, adapt and continually fine-tune your knowledge of the service catalog and how it relates to customer deliverables, strategies and
  • Understand service desk objectives and the role of each team
  • Function as the single point-of-contact for customers, effectively communicating about problem identification, incident progress, impending changes, agreed outages, and resolutions/escalations.
  • Communicate in a constructive, timely, and efficient manner to ensure customer
  • Maintain awareness of outstanding customer pre-/post-delivery issues and keep client apprised of
  • Guide the support team using internal best practice
  • Maintain and monitor client environments while directing various levels of support to ticket
  • Assist L3s/L4s with escalation
  • Create/update documentation for internal, project and support
  • Promote usage of established support resources while increasing the team’s knowledge and understanding of foundational
  • Interface with technical personnel regarding customer problems that cannot be effectively
  • Generate reports and metrics for management on the status/budget of ongoing projects and
  • Encourage professional development by ensuring that assigned tasks align with career
  • Assist support team in design and development

 

 

 

 

  • Enhance our continuity of services through effective
  • Ensure that risks are identified, communicated and mitigated, and that services/projects are successfully delivered through to
  • Identify areas for internal improvement and make constructive suggestions for
  • Continually seek opportunities to increase customer satisfaction and enhance customer
  • Escalate service desk issues to management as
  • Be involved in the design and development of new
  • Conduct performance evaluations and mentor those with less
  • Develop training programs to expand and refine the team
  • Facilitate regular team meetings and service board
  • Log activities, service tickets, project tickets, time, and expenses in ConnectWise on a daily
  • Review and approve support team time and expense sheets in
  • Complete assigned training materials and blueprints on ConnectWise
  • Read relevant publications and online materials to stay current with industry trends and
  • Direct vendor support teams toward resolutions through technical explanations of issues and
  • Read vendor whitepapers and absorb the concepts
  • Formulate strategic plans to meet short- and long-term

 

KNOWLEDGE, SKILLS & EXPERIENCE

  • Windows Server Administration
  • Microsoft SQL Server, IIS, Clustering
  • Virtualization administration (VMWare preferred)
  • Storage (SAN, NAS, DAS)
  • Routing and switching (Force 10, Dell, Cisco)
  • Dell hardware and software
  • Ticket management: issue tracking, change log management
  • Understanding of the EDRM Framework
  • Relativity Infrastructure Specialist or Relativity Certified Administrator
  • Professional IT Certifications, such as: Relativity, SQL, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware
  • Knowledge of cross-functional management methods and
  • Knowledge of industry applications, processes, software, and
  • Strong interpersonal, communications and listening skills

 

MENTAL/PHYSICAL REQUIREMENTS

  • Able to work as part of a team and communicate
  • Can be depended on to work efficiently when out of the
  • eDiscovery business awareness: specific knowledge of the customer base and how our deliverables relate to their business strategy and
  • Desire to work in an intense, fast-paced environment that meshes internal teams, customer teams, and partner teams, with the competency to effectively manage communications between all
  • Able to handle pressure -- multiple projects and high-pressure situations are
  • Independent deductive reasoning skills are critical to

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