Practice Engagement & Delivery Specialist-NY

New York, New York
Job Type
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Practice Engagement & Delivery Specialist

Our client is seeking a Practice Engagement & Delivery Specialist to be a part of the firm’s Knowledge Management team. Working under the direction of the Practice Engagement & Delivery Manager, the Specialist will work directly with the firm’s legal professionals through one-on-one engagements, presentations in team settings and outreach to practitioners across offices and departments. The Practice Engagement & Delivery Specialist will promote best practices for personal, client-matter knowledge management methodologies. The specific goal of these efforts is to improve adoption of practice-facing technologies, and promote appropriate methods for their use. This role is an integral part of the Knowledge Management team and reports to the Practice Engagement & Delivery Manager working closely with the Information Governance, Client Service, Practice Innovation, User Experience and Project Management teams.


Candidates must have 3+ years’ experience working in a legal services environment with preference to experience in AMLAW 200 law firm or in-house legal department with greater than 50 attorneys. Candidates must be proficient in collaboration tools such as SharePoint, data room and feature-rich extranet platforms. Also required is a familiarity with customer relationship management tools such as SalesForce and with data visualization tools and methodologies such as Microsoft PowerBI, DoMo or Tableau. A college degree is strongly preferred and an advanced degree is a plus. The ideal candidate will have experience as a practicing attorney and/or sophisticated training experience. Also preferred is legal project management certifications or equivalent experience (e.g. Legal Lean Six Sigma).


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