Summary

As part of the Litigation Support Services Department, this position is responsible for management and coordination of a firm-wide group of litigation support analysts and related professionals with the goal of providing high-quality, cost-effective litigation support for the firm’s matters.

Qualifications

• Education & Experience:
  • BA or BS degree required.
  • Minimum of 5 years of experience working in the litigation support management area of an AMLAW 100 firm; alternatively, similar experience with a top-tier litigation support services provider, plus at least 2 years’ experience within an AMLAW 100 firm in a litigation support or paralegal capacity.
  • Minimum of 2 years of supervisory experience in litigation support.
• Skills & Abilities:
  • Excellent communication, organizational, technical writing, and interpersonal skills; strong service orientation and ability to develop effective working relationships with others, including legal teams, vendors, and staff.
  • Proven ability to succeed as a team leader who will coordinate tasks with others in the department and with vendors.
  • Ability to propose solutions to complex case challenges.
  • Experience in advising on and performing document inventory, deduplication, search, and culling techniques to reduce volume, identify potentially responsive or privileged documents, and reduce costs.
  • Sufficient experience in case management to initiate and navigate vendor relationships on an escalated level on cases that may be large or have special needs.
  • Experience supporting multiple document review tools such as Nuix Discover, Concordance, or Relativity, including the use of document review workflow tools and technology-assisted review.
  • Experience supporting tools for case and transcript management such as CaseMap and Case Notebook or Opus2.
  • Ability to work under pressure and to propose solutions.
  • Prior trial experience helpful.

Duties and Responsibilities

• Identifies and supports document review tools and services, as well as other litigation support technologies such as transcript management systems, case management systems, and eDiscovery tools for litigation teams.
• Coordinates and supervises staff firm-wide to ensure high performance and adherence to firm policies. With the Director of LSS, maintains appropriate staffing levels, makes salary recommendations, hires, evaluates, and disciplines staff; makes termination recommendations in coordination with the LSS Director and other firm management.
• With the LSS Project Managers, assists in the planning, design, implementation, and maintenance of in-house and hosted litigation databases, including the preparation of estimates.
• Along with the Director of LSS, manages and coordinates the firm’s litigation support and eDiscovery service provider relationships.
• Works with Records and Facilities to ensure adequate physical space and other facilities are available for source code reviews and other case-related projects.
• Monitors costs, productivity, quality, and performance of internal support efforts and hosted projects.
• Maintains current knowledge of the capabilities and pricing of outside service providers for collection, processing, hosting, and production.
• Participates in the design and delivery of training regarding the use of litigation support technologies for all levels of LSS staff, lawyers, and paralegals.
• Stays current on the rapidly changing technology developments relating to litigation support.
• Identifies common case requirements and coordinates the preparation of various standardized procedures, workflows, and materials with attention to industry-recommended practices.
• Assigns cases to LSS staff according to case needs and distributes workloads equitably. Builds teams to support large matters.
• Upholds high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.