The Information Governance Compliance Manager is an attorney responsible for advising on a variety of information governance issues to ensure that the firm’s management of information meets applicable legal, ethical, security and privacy requirements in all jurisdictions in which the firm operates. He or she is responsible for developing, implementing and maintaining firmwide and departmental policies, standards, procedures, and guidelines related to records and information management, information security, data privacy and other information governance issues. In addition, the Information Governance Compliance Manager is responsible for managing the members of the Information Governance Compliance team. He/she provides guidance and advice to all Managers, Supervisors, Attorneys, and Staff regarding information governance policies and functions of the firm.
Essential Duties and Responsibilities
“Essential duties” are those that an individual must be able to perform with or without reasonable accommodation.
- Manages the global operations of the Information Governance Compliance team.
- Supervises, trains and coaches team members and leads them in their professional development endeavors.
- Ensures goals and objectives of the team are met. Leads team toward accurate and timely completion of assignments and responses to inquiries. Ensures that all tasks and duties are completed within the firm’s set guidelines and policies.
- Works with the Director of Information Governance to generate performance evaluations, and recommend salary increases. Also works with HR to recruit, select, train, coach and discipline employees.
- Supervises shift activities, work flow and daily functions of the Information Governance Compliance team.
- Manages preservation, collection, processing, review and production of firm documents and electronically stored information, including development of procedures and technologies for a streamlined, cost-effective electronic discovery program.
- Oversees the daily operation and maintenance of the firm’s internal electronic discovery process and training programs.
- Works with members of the litigation team on discovery requests and responses requiring the production of firm information, including preparing custodians of records and other witnesses and attending discovery conferences.
- Provides internal pre-litigation data management and litigation readiness counseling, including company-wide training on litigation hold procedures.
- Coordinates the collection of data for responses to discovery requests and file release requests; coordinates the destruction of data in response to protective orders and agreements with other parties, as well as at the end of the applicable retention period.
- Advises on security and privacy issues, including assisting with the evaluation of new applications and services.
- Develops internal policies, procedures, guidelines and best practices with respect to information governance issues, including records, security and privacy issues.
- Communicates and explains legal and technical concepts to staff to ensure correct internal discovery and information governance processes are followed.
- Identifies risk factors affecting the internal discovery process and consults on firmwide procedures to minimize firm liability.
- Keeps abreast of new technologies; reviews appropriate periodicals and journals; works with the Director of Information Governance and other personnel to assess training and development needs.
- Makes recommendations to the Director of Information Governance and the Human Resources department in hiring, training, and counseling of departmental employees. Contributes to performance evaluations for departmental employees.
- Completes projects on various issues when needed.
- Promotes effective work practices, works as a team member, and shows respect for co-workers.
- Bachelor’s degree in Computer Science or related field desired.
- JD degree from an ABA-accredited law school required.
- Four (4) years litigation or related practice experience desired.
- Three (3) years supervisory experience preferred.
- Experience with electronic discovery or records management issues desired.
- Admission to at least one US State Bar required.
Knowledge, Skills, and Abilities
- Excellent leadership skills (e.g., organizing, planning, problem-solving and decision-making) necessary for effective supervision.
- Well developed and professional interpersonal skills; ability to interact effectively with people at all organizational levels of the firm.
- Ability to supervise work of others to ensure compliance and accuracy.
- Ability to handle confidential and sensitive information with the appropriate discretion.
- Excellent organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.
- Knowledge of the concepts, principles, management, and processing of electronically stored information (ESI) as they relate to legal matters, including the use of various ESI management and review tools and applications.
- Knowledge of security laws, including breach notification laws.
- Knowledge of privacy laws, including the European Union privacy framework and other global privacy laws.
- Knowledge of document management systems such as iManage, etc.
- Knowledge of litigation support applications such as Relativity, Eclipse, and other database applications.
- Knowledge and proficiency in a wide variety of software programs, including Microsoft Office.
- Strong analytical skills needed for all primary duties of position, including comprehending and communicating data.
- Organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines.
- Ability to work in a team environment with a customer service focus.
- Demonstrated ability to think creatively and provide strategic support to management.
- Strong communication skills, both written and oral.
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