Summary
The Enterprise Applications Engineer is responsible for delivering enterprise IT applications and solutions that promote Firm-wide productivity, efficiency, and collaboration. This position supports the full system lifecycle of enterprise applications, including participation in requirements gathering sessions, design, development, testing, deployment, support, maintenance, and possibly retirement or replacement. The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent and resolve issues enables the Enterprise Applications Engineer to deliver a gold-standard experience to the Firm. Qualifications Education & Credentials

• College degree is preferred, ideally in computer science, information systems, or a related technical discipline.
• Appropriate technical certification(s) are preferred.

Knowledge & Experience

• 3+ years of relevant experience, ideally in a large law firm setting, a comparable professional services organization, or a legal information services provider.
• Demonstrated experience with programming or scripting (e.g., Visual Basic, C#, .NET, Windows Powershell, T-SQL).
• Experience in maintaining and supporting commercial off-the-shelf applications and the integrations that enable data exchange among them.
• Familiarity with integration services and solutions (e.g., SSIS, stored procedures, ETL technologies like Integration Builder).
• Experience with core enterprise applications common to a global law firm (e.g., Collaboration suites, Document Management Systems, Web services).
• Proficiency with common operating systems and database management solutions (e.g., Windows 2019 Server, SQL Server).
• Knowledge of application toolsets and protocols (e.g., SSMS, RDP, PUTTY, SFTP, IIS).
• Familiarity with service desk systems to manage and resolve incidents (e.g., ServiceNow).

Skills & Expectations

• Strong service orientation and an understanding of the importance of developing effective working relationships with users and organizational stakeholders at all levels.
• Ability to effectively communicate and interact with a wide range of users with varying levels of technical expertise.
• Attention to detail and accountability for delivering quality work.
• Highly motivated, analytical, organized, and efficient.
• Excellent problem-solving, design, coding, and debugging skills.

Duties and Responsibilities

• Participate in the full lifecycle of the Firm’s business application solutions, enabling practice and support functional objectives, from strategic planning to operational support and maintenance.
• Collect business requirements and translate them into detailed designs, including system specifications, data import/export functions, workflow diagrams, schematics, batch processing needs, and reporting functions.
• Create and maintain documentation for all aspects of application design, maintenance, and implementation.
• Code and configure technical solutions, drafting and executing thorough test plans to ensure business solutions are fully tested before deployment to production.
• Prepare and coordinate end-user documentation and training for new or enhanced applications as needed.
• Provision accounts and assign security roles to users as needed for individual applications.
• Coordinate and collaborate with internal IT support staff and vendors to troubleshoot and resolve product issues.
• Respond to incidents and apply structured troubleshooting techniques to resolve problems.
• Monitor the daily batch schedule and address errors promptly to minimize disruption to business services.
• Seek opportunities for continuous improvement and respectfully challenge assumptions.
• Adhere to deadlines, often working within tight time constraints.
• Maintain a high level of customer and end-user satisfaction with support services rendered.
• Ensure that application upgrades and patches are evaluated and implemented in a timely manner.
• Maintain system and support documentation.
• Perform other duties as assigned.
• Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to sensitive or confidential Firm and client information.