You will provide senior-level Audio-Visual (AV) coordination and support, as well as assist the helpdesk team with desktop and AV support. This position is primarily onsite, with the possibility of working remotely one day per week. You will:

• Proactively provide senior-level AV support, including video teleconferencing (VTC), teleconferencing, phone, and meeting set-up, including large-scale conferences.
• Work closely with the Technical Services team to identify, select, design, implement, maintain, support, and manage AV resources, including video teleconferencing (VTC), teleconferencing, phone system, and meeting set-up.
• Assist with resolving AV and helpdesk issues; respond to trouble tickets/support requests via telephone, email, and in person.
• Identify recurring issues and recommend solutions to reduce the frequency of these issues while proactively looking for ways to improve the user experience.
• Support helpdesk projects as needed to improve customer service, efficiency, and ease of use.
• Support the firm’s IT security efforts.
• Perform asset inventory and track AV and IT assets.
• Support AV mobile apps, catering and booking resource management system, and electronic signage.

What you’ll bring to the table

• 5-10 years experience in an IT environment with a strong focus on AV.
• Bachelor's degree preferred.
• Experience working in a law firm or consulting firm, a plus.
• Experience working with AV, phone system, physical security and related software/hardware installation and upgrades.
• Advanced troubleshooting skills for AV, phone system, and physical security systems.
• Expert knowledge of installing, configuring, managing, supporting, operating, and troubleshooting MS Teams and Zoom.
• Experience troubleshooting hybrid meetings (virtual and onsite) and Crestron AV equipment.
• Strong knowledge of Windows 10 and MS Office.
• Excellent problem-solving and customer service skills.
• Strong written and oral communication skills.
• Ability to multi-task and manage time efficiently.
• Strong attention to detail.
• Proactive, self-starter with ability to improve the user experience.
• Able to work under tight deadlines and stressful situations.
• May require more than 40 hours per week to perform the essential duties of the position.
• Must be able to lift 50 lbs. to move equipment.

What you can expect from us

• We are committed to providing an exceptional employee experience. You can expect:
• Competitive compensation and benefits, including tuition reimbursement up to $50,000, low healthcare premiums, and more.
• Flexible work schedule—option to work four 10-hour days or five 8-hour days.Open culture where your voice is heard, your input is sought, and your contributions are rewarded.
• Fun and engaging culture, including frequent social events.
• Amenities, including standing desks, fitness center, rooftop terrace, espresso, fresh fruit, pool table, and table tennis.
• Employee-driven community outreach program featuring fundraising events (e.g., trivia, game shows, cooking competitions, etc.), volunteer opportunities, and matching funds.
• Investment in your career through training programs, assigned mentor and peer coach, and frequent feedback.
• Networking opportunities through employee interest groups, Women’s Network, International Network, Diversity-Inclusion Council, and lunches with leadership.