The Finance Senior Applications Engineer is responsible for the day to day management and support of
various enterprise solutions in close collaboration with other IT teams. This individual is the main point of
contact for the business around technical issues and support, and will partner with our customers in
ensuring the health and consistent growth of the systems they are responsible for.

We are looking for an energetic, high performing individual with the passion and aptitude to learn new
technologies, along with the communication and management skills to work independently and deliver
new solutions to the business.
This individual should be organized, accountable and maintain a strong focus on customer service.
In this capacity, the Finance Senior Applications Engineer will:
 Support and drive forward enterprise applications and platforms such as BigSquare, Carpe Diem,
Chrome River, eBillingHub, Elite 3E including Design Gallery, IntApp Time, Proforma, and Star
Collect for the finance department;
 Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
 Develop in 3E IDE and Design Gallery;
 Conduct development activities including analysis and solution design along with hands-on
development across application layers;
 Provide direct oversight and management of various solutions as assigned;
 Act as subject matter expert for those systems and provide technical support as needed. Ensure
the health and stability of all solutions owned;
 Monitor, track, and report on performance and capacity. Responsible for capacity planning;
 Under direction of the Senior Manager, Enterprise Applications, engage with the business as
needed in supporting the above;
 Work with the relevant IT teams in developing and delivering enhancements and new capabilities.
Drive and manage those efforts;
 Deliver recommendations to the business and IT leadership based on an understanding of the
platform, roadmap and related business drivers;
 Maintain current and accurate architecture and support documentation for use by both
engineering teams and support staff;
 Adhere to and participate in the Firm’s Change Management process;
 Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and
Director of Applications;
 Collaborates in the creation and use of training and QA materials and activities for applications
supported;
 Provides coaching to junior analysts on trouble shooting and best practices;
 Know common legal enterprise solutions. Advanced knowledge of enterprise applications on
premise, in the cloud, and hybrid;
 Work with product vendors and procurement;

 Possess strong communication, organization, negotiation, critical thinking, and leadership skills
as well as exceptional customer service and collaboration abilities;
 Work with QA on test scripts, procedures, and remediation;
 Works overtime and after-hours as required; and
 Participates in on call rotation for after-hours break/fix support.
Proficiencies:
 Advanced 3E or Aderant support;
 Advanced knowledge of Thomson Reuters Elite 3E accounting/billing systems;
 Advanced knowledge of multi-tier architecture including servers, databases, proxies, load
balancing, trust/access rights, certificates, and integrations;
 Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and
configurations;
 Advanced knowledge of SQL Server, SQL development/queries, and reporting tools especially
Power BI;
 Intermediate knowledge of system integrations including APIs, web services, FTP, and database
to database;
 Basic ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
 Basic ability to work with desktop and mobile applications for their installation and configurations;
 Basic ability to work with project management on plans, tasks, and resource management and
tools such as Confluence and JIRA;
 Familiarity with scripting languages such as PowerShell;
 Familiarity with security best practices and procedures;
 Familiarity with data governance best practices and procedures;
 Familiarity with related IT departments such as infrastructure, desktop, service desk,
development, operations, and telecommunications; and
 Familiarity with IntApp Integrate.
Qualifications:
 Bachelor’s degree (strongly preferred) or equivalent work experience;
 Working knowledge of legal technology solutions preferred;
 At least 7 years’ of information technology experience;
 At least 5 years’ experience working with and supporting enterprise platforms;
 At least 5 years’ experience working with Thomson Reuters Elite 3E;
 At least 3 years’ executive level engagement and customer service;
 At least 3 years’ of experience in a professional services or legal environment preferred;
 At least 3 years’ experience working on data analytics and reporting efforts; and
 At least 3 years’ experience with PowerBI.